A recent federal court decision highlights the power of online terms and conditions, and how “choice-of-law” clauses can dramatically influence privacy litigation. In Crowell v. Audible, a Seattle judge dismissed a proposed class action alleging that Audible unlawfully shared its California customers’ browsing and listening data with Meta, finding that the case must proceed (if at all) under Washington, not California, privacy law.
Two Audible customers from California, Gloria Crowell and Kevin Smith, filed a lawsuit claiming that Audible installed tracking pixels on its website. These pixels allegedly enabled the audiobook platform to gather and share users’ browsing, listening, and purchasing data with Meta for targeted advertising—violations, the plaintiffs argued, of the California Invasion of Privacy Act and the state constitution’s privacy protections.
Audible responded that when customers create an account, they agree to terms specifying that any dispute must be governed by Washington law, not California’s, regardless of users’ home state.
U.S. District Judge Kymberly K. Evanson agreed with Audible and dismissed the suit, at least for now. The court found:
- Notice of Terms: Customers were given “reasonable notice” of Audible’s conditions of use, including the critical choice-of-law provision pointing to Washington;
- Consent by Use: Every website sign-in reiterated agreement to these terms; and
- No Unfair Surprise: Audible’s sign-in process, unlike in some recent Ninth Circuit cases, clearly indicated that clicking “continue” constituted agreement, so the customers were properly bound by the terms each time they logged in.
Why does this matter? The heart of the plaintiffs’ remaining argument: applying Washington law undermines California’s strong privacy protections, a violation of public policy, especially since California’s wiretap statute is broader than Washington’s. While California law generally forbids interception of communications without consent from “all parties,” potentially including businesses and automated systems, Washington law prohibits the interception of communications between two or more individuals, but isn’t as protective regarding communications between a person and a website or automated system.
Judge Evanson was not persuaded that enforcing Washington’s law, even though it might provide fewer remedies for the plaintiffs, would violate a fundamental California public policy. She observed that Washington’s statute is still recognized as one of the strictest anti-wiretapping laws in the country, and that difference alone was not enough to override the contract’s choice-of-law provision.
The case isn’t necessarily over. The judge left the door open for the plaintiffs to rework their lawsuit and assert claims under Washington’s own wiretap law, the Washington Privacy Act. Crowell and Smith have until November 17 to file an amended complaint. But under Washington law, their prospects may be much narrower, particularly because the law focuses on communications between individuals, not individuals and businesses.
This ruling is a reminder to consumers, and a message to businesses, about just how powerful those often-overlooked checkboxes and hyperlinks to “terms of use” can be. When you sign up for an online service, you’re almost always agreeing to more than you think, including which state’s laws will determine your rights if something goes wrong.
For companies, the decision affirms that robust, clearly communicated online terms can withstand legal scrutiny and play a decisive role in defending against state-specific consumer lawsuits.