Chatbots and AI-powered customer service tools are no longer limited to technology companies. Businesses across industries are using AI to answer customer questions, summarize conversations, provide recommendations, and help users complete transactions. These tools can offer real value, but they also introduce legal and operational considerations that may not arise with a traditional website feature.
privacy policies
Website Tracking Lawsuits: What Restaurants and Hospitality Businesses Need to Know
By Kathryn Rattigan on
Posted in Data Privacy
As restaurants and hospitality businesses adopt digital platforms to engage customers, tools like cookies, pixels, and session replay are widely used to improve user experience and marketing. However, this increased reliance on tracking technologies has triggered a sharp rise in lawsuits and regulatory investigations nationwide, even for small businesses and those outside major cities.
Restaurants…
Advocate Aurora Health to Pay $12.25 Million Settlement for Data Breach Class Action
By Kathryn Rattigan on
Posted in Enforcement + Litigation
In October 2022, Advocate Aurora Health notified three million individuals of a data breach resulting from its use of tracking pixels on its website for tracking website visitor activity. Now, this month, Advocate Aurora Health settled a class action stemming from that data breach for $12.25 million.
In its breach notification to patients, Advocate Aurora…
How Creepy Is That New Product? Mozilla’s *privacy not included Privacy Guide Will Tell You
By Robinson+Cole's Data Privacy + Cybersecurity Team on
Posted in Data Privacy
It’s that time of year again when we start to think about holiday gifts and Black Friday shopping. So as any good privacy pro knows, the Mozilla *privacy not included guide is the place to go to learn about the “creepiness” of the latest toy or gift that you are looking to buy.
This year,…
Objections To Radioshack’s Sale of Customer Data Cause Static In Advance of Auction
By Steven Boyajian, Patrick Birney & Michael Enright on
Posted in Enforcement + Litigation
Uncertainty will hang over the upcoming bankruptcy auction of RadioShack’s intellectual property, franchise infrastructure, and customer data pending resolution of an ongoing struggle between RadioShack and several states’ attorneys general concerning the proposed sale of customer data. As previously reported, RadioShack plans to auction personally identifiable information (PII) collected from more than 70 million customers.…