As restaurants and hospitality businesses adopt digital platforms to engage customers, tools like cookies, pixels, and session replay are widely used to improve user experience and marketing. However, this increased reliance on tracking technologies has triggered a sharp rise in lawsuits and regulatory investigations nationwide, even for small businesses and those outside major cities.

Restaurants

In October 2022, Advocate Aurora Health notified three million individuals of a data breach resulting from its use of tracking pixels on its website for tracking website visitor activity. Now, this month, Advocate Aurora Health settled a class action stemming from that data breach for $12.25 million.

In its breach notification to patients, Advocate Aurora

Uncertainty will hang over the upcoming bankruptcy auction of RadioShack’s intellectual property, franchise infrastructure, and customer data pending resolution of an ongoing struggle between RadioShack and several states’ attorneys general concerning the proposed sale of customer data. As previously reported, RadioShack plans to auction personally identifiable information (PII) collected from more than 70 million customers.