Chatbots and AI-powered customer service tools are no longer limited to technology companies. Businesses across industries are using AI to answer customer questions, summarize conversations, provide recommendations, and help users complete transactions. These tools can offer real value, but they also introduce legal and operational considerations that may not arise with a traditional website feature.
chatbots
From Future Requirement to Present Risk: California Privacy Audit Readiness
By Kathryn Rattigan on
Posted in Data Privacy
California companies may have less time than they think to prepare for privacy audits. The California Privacy Protection Agency’s (CPPA) new Audits Division, created in February 2026, is expected to begin assessing companies’ compliance with the California Consumer Privacy Act (CCPA) this year, according to Executive Director Tom Kemp. This is a notable remark because—while…
California’s SB 690: A Game-Changer for Website Privacy Lawsuits Pushes Forward
By Kathryn Rattigan on
Posted in Data Privacy
On June 3, 2025, the California Senate unanimously passed Senate Bill 690 (SB 690) in a 35-0 vote, a strong show of support for reining in a flood of lawsuits that have taken many companies by surprise over the last few years. The bill now heads to the California Assembly, where it will face further…
Is Your Website a Legal Target? Why Chatbots, Cookies + AdTech Are Drawing Lawsuits Under an Old California Law
By Kathryn Rattigan on
Posted in Data Privacy
It’s 2025, and somehow, we’re still dealing with lawsuits over a law that was born in the pen registers and rotary phones era. That law, the California Invasion of Privacy Act (CIPA), a decades-old statute that’s suddenly found new life in the digital age, could put your company in legal crosshairs based on its website…
OpenAI Owner of ChatGPT Suffers Data Breach
By Linn Foster Freedman on
Posted in Artificial Intelligence
OpenAI, the developer of ChatGPT, stated that it has suffered a potential data breach in ChatGPT’s source code due to a vulnerability in the software. OpenAI “took ChatGPT offline…due to a bug in an open-source library which allowed some users to see titles from another active user’s chat history…the same bug may have caused…
Privacy Tip #332 – Chatbots Used to Steal Credentials
By Linn Foster Freedman on
Posted in Privacy Tips
I am not a huge fan of using chatbots, as I never end up getting my questions fully answered. I get the efficiency of using a chatbot for simple questions, but my questions are usually not so easily resolved, so I end up completely frustrated with the process and trying to find a human being…