Ever notice the flatscreen TVs and tablets in your doctor’s office that run different health-related and wellness stories? Many of them are provided by Outcome Health, which installs free TVs and tablets in doctor’s offices to provide educational material to patients while they are sitting in the waiting room.
The company makes its money by selling ads to pharmaceutical companies, which pop-up during the educational stories. It also offers patients the ability to receive automated daily nutrition tips via text message. One patient agreed to the tips, but then was inundated by them, and she tried to opt-out of the texts over 25 times. She got fed up and sued the company for violation of the Telephone Consumer Protection Act (TCPA).
The company denies violating the TCPA, but settled the case for $2.9 million.